How does it work?

1. Review of Files:
   A Modus representative will discuss / review your files with you to confirm your file details. We will cover file indexing / naming, what the delivered file format will be, how the scanned data will be delivered… CD/DVD, SFTP, Flash Drive, External Drive are typical options. A "Scope of Work" based on project assumptions and pricing will be sent for review and approval.
2. Signed Approval & Scanning Agreement
   Once the Scope of Work has been approved, a standard scanning agreement will be sent and will need to be signed by an authorized representative.
3. Box / File Pick-Up:

   For local clients (Washington, Oregon, Idaho), we will send a Modus van and necessary staff member(s) to pick up your boxes. All boxes will be counted and a "chain-of-custody" sheet will be filled out by a company representative confirming the number of boxes. Boxes can also be dropped off by clients by scheduling an appointment.

   If staff / resources are not available, we can send a Modus team onsite to box, label, and inventory your files for you.

   For clients where picking-up or dropping off the boxes is not practical due to geographical location or proximity to Modus Technology's corporate office, boxes can be securely shipped to our location where the boxes & files will be inventoried and put into our internal production tracking spreadsheet for review and approval.

4. Transport of Records:
   For security, our Modus van is locked and video monitored at all times during the transport of your records.
5. File Sampling BEFORE Starting Your Project:

   Prior to starting your project, we will scan some sample files for your review to make sure the image quality, indexing / naming, file format, etc... is exactly what you were expecting. If any changes in scope need to occur it will happen at this time. This way the project will go smoothly and the final product will be exactly what you are expecting.

   If we come across anything that falls outside our agreed upon "Scope of Work" we will contact you to review what we have encountered and develop a process to incorporate it into your digital database.

6. File Requests While Modus Has Your Files:
   File requests are performed happily performed at "no-charge" to our scanning clients. We know that your records are critical to your ability to do busines. File requests are fulfilled within 24 hours of the request, sooner if required.
7. Delivery of Data:
   • CD / DVD
   • Flash Drive
   • External Drive
   • FTP / SFTP
8. Client Validation of Data:
   Client validation of scanned data should occur within 30 days of delivery of data. If there are circumstances where more than 30 days are required, this will need to be detailed in the "Scope of Work".
9. Destruction of Files / Return of Boxes:
   Destruction of boxes / files will occur after 30 days, or boxes / files will be returned to client.